Chat with the Cable Company's customer service advised me to, wait for it... contact the exact same people who 'fixed' my bill before. Oh, and get this, requests for a manager were met with 'We don't have a manager in this queue.' Yeah, right... they're just putting all these guys on their little computers with nobody over them? I did not just fall off the turnip truck.
I called the customer service number on our Collections notice suspecting they just might have some experience dealing with people's screwed-up bills. Veronica was very pleasant and apologetic and assured me she had everything fixed. I guess I'll know for sure if/when my cable gets turned off.
Ya know, if my bill is still screwed up, I'm going to post the name of this Cable Company on my blog so all 10 of my readers will know. (very small laugh at myself here)
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1 comment:
Good thing Veronica was there!
Hopefully it's fixed!
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