I'm 99% sure it is entirely tied to the fact that I am dealing with a bunch of people who are a little peeved that their bonus payment structure has been... well, restructured. It's not a major restructure and the defining criteria for reaching bonus requirements has not been changed. However, so far today, I have spoken to and e-mailed with a dozen or so whiny and/or peeved agents and their managers. Whininess from S. is enough to make me see red. Whining from a bunch of well-paid professionals makes me see blurry plaid (you see, my eye twitches). I normally end all my e-mails to these guys with, 'I will be happy to answer any further questions you may have.' You just don't know how tempted I have been to end rather with, 'I would ordinarily be happy to answer any ridiculous question you may have, but I've already answered it half a dozen times today, so ask your manager first.'
A very small part of me wonders if this eye twitch is the beginning of some awful neurological disorder since I lived in Europe during the mid to late 1980's and
M.W.
No comments:
Post a Comment